Is Bad Customer Service Killing Your Company?

Is Bad Customer Service Killing Your Company?

Long wait times, unsatisfying or frustrating interactions, and employee disengagement may signal the need for resource reallocation We’ve all experienced bad customer service, and more of us are experiencing it far more often. You call into a company and sit on hold...
2020 HR Trends During and After COVID-19

2020 HR Trends During and After COVID-19

The novel coronavirus pandemic has upended the workplace, and some of the effects are here to stay As of May 28th, more than 40 million Americans have filed for unemployment. Over 100,000 small businesses have closed for good since March. And nearly two-thirds of...

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