Reviewing & Reinventing Culture for the New Workplace
Maintaining a strong culture isn’t as simple in remote, hybrid, and evolving environments—but some approaches endure Culture—”the shared values, belief systems, attitudes and the set of assumptions that people in a workplace share”—is crucial to a...
Fighting Bad Customer Service: When Employers Share the Blame
Companies can’t control everything causing poor customer experiences—but they play a crucial role Customer service continues to decline, and Americans are fed up with it. Many people are taking their dollars and goodwill away from poor-performing companies, and many...
When is “Unlimited Time Off” a Real Benefit—or Just a Mirage?
When this appealing PTO policy can have a significant downside Unlimited time off sounds like the ultimate perk. Employees can take time off in whatever amount they like, subject to manager approval. Companies implementing these policies can save money while having a...
What Is Going On with the Labor Market in 2023?!
Unpacking the conflicting signals about low unemployment, higher wages and inflation, and layoffs Is the job market still red-hot, or is it growing cold? Do employers or candidates have more leverage compared to a year ago? As with many things in life (and...
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